Department of Administration and General Services

Division for Logistics, Document Administration and Archiving

Mission
The Division for Logistics, Document Administration and Archiving is dedicated to providing efficient logistical services and managing documentation and archiving in ICCW, thereby supporting the successful functioning of institutions.

Responsibilities

• Providing logistical services for ICCW;
• Managing the inventory and warehouse of ICCW;
• Preparing and supplying office goods and equipment as needed.
• Maintaining and securing the offices, installations and equipment of ICCW;
• Offering transportation and maintenance services for ICCW vehicles;
• Maintaining and administering the archiving system of ICCW;
• Managing all incoming and outgoing correspondence of ICCW;
• Ensuring that archival units are labeled according to established rules;
• Overseeing archiving deadlines and preparing materials for submission to the Kosovo State Archive;
• Monitoring the archiving system and systematizing archival material;
• Conducting the disposal of archival materials as required;
• Documenting work based on specific records for tracking documents;
• Safeguarding documentation in safes according to standards;
• Developing and implementing rules for the internal distribution of documents.

Division for Information Technology

Mission
The Division for Information Technology is dedicated to providing technological support and efficient information management, thereby enhancing the functioning of ICCW and providing better services to officials and interested parties.

Responsibilities

• Implementing policies for IT and telecommunications support for ICCW officials;
• Organizing and creating functional and non-functional requirements for software system development, testing and usage, as well as maintaining documentation throughout the development cycle;
• Managing information technology and telecommunications projects;
• Preserving and protecting digital archives and other digital materials from damage and loss, using best security practices;
• Providing training for officials on the use of ICCW software and preparing guidance for them;
• Supporting last users and managing communication with them;
• Organizing the information system for security management and monitoring security incidents;
• Preparing reports for security audits and assisting officials in carrying out their tasks;
• Maintaining IT and telecommunications equipment and installing application and system software;
• Administering the domain and servers, as well as ensuring the functionality of the network infrastructure;
• Developing and maintaining the website and social media, as well as creating and managing the digital archiving system.